We keep hearing this quite often in our work ambiance that a “client is always right.” A client’s idea, his expectations are the best and no matter what our idea is, as a service provider we have to blindly adhere to his requirements despite the scope of having something even better and more practical in our minds.
The Customer Is Always Right” Is Wrong!
It’s high time to break this notion and make our clients understand that they “cannot always be right!” Yes, this might be a setback for them, but sometimes there is an utter need for us to take the front lead and make them understand that there can be something much better than their proposed ideas if exactly that is the case.
Since superior customer service is the foundation of every business, so we have to understand our client’s values, their working styles and have to work up to their expectations and as a good service provider, we do ensure that each customer gets satisfied and have their needs met.
Let’s talk about some customer management tips.
Talent ? But Limited Resources Situation?
Having limited resources can be a bit troubling, but talent sees no obstacles. Money will eventually flow in if we pledge to give 100% dedication in work. You may sometimes bump into such clients who are too particular about their work and can be a hard nut to crack!
Satisfying them gets a bit difficult, no matter how far you bend over. No matter how much time you dedicate, these customers will still be unhappy with what you provide.
To stay positive you must understand that every client offers something to learn from them. Every client, every project is a new experience and once you’ve done your best to address their issues, you shouldn’t keep overthinking. In fact, it’s your responsibility to keep going. Your business does not exist solely for a single customer. You also meet the needs of hundreds of other customers, as well as support your employees. It’s actually irresponsible to continue pouring yourself into one customer at the expense of other people.
Make Your Client & Your Team Come On The Same Page.
To manage client-team relationships, as a manager/superviser/boss you must ensure that your client and your team should walk the same path and share the same spirit so as to ensure a positive working environment between your staff and your client.
And the best way for that can be by listening and working on the ideas proposals and suggestions of both the parties and working on the best plan or an amalgamated proposal to give the perfect output and establish a healthy relation with your client and as well as your team.
So, it will be a win-win situation!
WHAT IF YOUR OWN TEAM PLAYS TOO SMART?
Yes, there will occasionally be times when your employees may mistreat a customer. So over here, you need to be wise. As a great manager, you must understand the real situation by ensuring transparent communication. Effective communication, proper training & guidance of your team and clear understanding of your client’s project will solve all the issues.
So bsically the reality is that as a manager/supervisor you must support your employees and keep your employees trained with latest technology and understand their grievances if any, and solve them immediately. As a happy team will lead to happier customers. much better approach is to empower your employees to make the right decisions. Encourage them to go the extra mile with customers without also enabling rude customers to take over. Believing a customer’s worth and your team’s value will always fetch you the best results!
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